How Can We Help?

We want to provide you the simpliest, easiest experience possible. But we know you might have a few questions. We have provided instructions on the major features of the site in this section.

Chat

What is Chat?

The Chat feature on OrientFriendFinder allows two users to enter a video chat with each other using our instant messaging software. Both users need to be online to facilitate this feature.

How Do I Know Which Members are Online Now?

You can view a list of Members who are online at the moment via the Members Online Now section on your Member Home page.

Alternatively, when you’re viewing a Member’s profile, if the Chat Now button on the right of the page is enabled (blue), the Member is online. A disabled (grey) Chat Now button means that the Member is offline.

How Do I Request to Chat With a Member?

Initiating a Chat request is a function that is available to Premium Members. Accepting Chat requests is available to all Members.

You can access Chat on a Member’s profile page. When you see that the Chat Now button on the right of the Member’s profile page is enabled (blue), follow these steps to send a Chat Request:

  1. Click Chat Now
  2. In the Chat Request pop-up window, enter your message
  3. Click Send

Accepting a Chat Request

When someone sends you a Chat Request while you’re online, you will see a pop-up window that says “Someone wants to Chat with You!” and includes the sender’s message. To accept, click Start Chat.

Declining a Chat Request

When someone sends you a Chat Request while you’re online, you will see a pop-up window that says “Someone wants to Chat with You!” and includes the sender’s message. Click Decline if you’re unavailable to Chat. The sender will receive a notification that you’re currently busy.

No Response After Sending Chat Request

There are several possible reasons why you may not receive an instant response after sending a Chat Request to a Member:

  1. The recipient is no longer online. He/she could have logged off just before you sent the Chat Request.
  2. The recipient has enabled the pop-up blocking function on his/her web browser.
  3. The recipient may have closed the Chat Request window.

Can I View Chat History?

Unfortunately, once you close the Chat window, previous chat records are erased from the system.